Privacy Policy

In our Privacy Policy, you will be provided the way your personal information is collected and used by Lifecare Hospitals. By using the services provided by us, you assert to the collection and use of your personal information as outlined in this Privacy Policy. You are recommended to read the policy carefully. If you have any doubt or question regarding this declaration, you can call on Lifecare Hospitals' Customer Care Number- +254 772 960 375.

Information / Data Collected From The Users

The following personal data/information about you is being collected only when you willingly give it to us through our website:

  • Name
  • Email Address
  • Mobile Number
  • IP Address
  • Browser
  • Location

Usage of Email Address & Mobile Number is for:

  • Inform any kind of amendment in our privacy policy or our terms & conditions.
  • Event based communication such as ppointment booking and inquiries.
  • Special services, discounts or offers, if any.

We do not provide, sell, rent or otherwise reveal any personal data/information to any third party. We do it only when

  • You approve us.
  • It is essential to defend and shield the rights or property of our website.
  • We are lawfully needed in fulfillment of a court order or other legal/quasi legal process.

We can share collective, non-personal data/information about our website usage with unaffiliated third parties. This collective information does not include any personal data/information about our users.

Usage and Revelation of your Report/Result/Information/Data:

  • On special request of your doctor and other certified healthcare providers who need to see your laboratory reports/results to diagnose you or to start your treatment, we can reveal your report/results to them.
  • We can use your reports/results with our internal billing department. We can also reveal it on a special request of your hospital, physician, insurance company, or to any third parties for payment purpose.
  • We can reveal your reports/results in the course of activities essential to support our healthcare operations, such as performing quality checks on our testing, for training purposes, or for developing normal reference ranges for tests that we perform.
  • We can reveal your reports/ results to other doctors, companies or individuals who need your reports/results to give specific services/offers to us. These other entities, also known as business associates, should obey with the terms and conditions of a contract made to ensure that they will keep the privacy and security of the reports/results we give to them or which they make on our behalf.
  • We can also reveal your reports/results when we need them to obey with court orders, detection requests or other legal process in the course of a judicial or administrative proceeding. We can also disclose your reports/ results/data for law enforcement purpose.
  • We can reveal your reports/results/ data to the Health Department or any other Government body or organization as and when needed by them for anthology, processing health information of the City/County/Country.

Usage of unidentified traffic data/ information is to:

  • Identify you on time so that we can provide you a better and more personalized service.
  • Paid to make an analysis of the problems/issues with our server.

Security Steps Used by Lifecare Hospitals

  • We follow the accepted industry standards to keep the personal data/information and email address collected by us at the time of broadcast and while we get it. Though, no way of electronic storage or way of broadcast over the internet is completely safe and secure. That is why, when we try to take steps to guard your personal data/information and email address or other information; we cannot give an assurance that its properly safe and secure.

Privacy Update

Lifecare Hospitals has all the rights to change or renew this privacy policy at any point of time by putting a notice on our website. And any type of change will come into effect immediately after putting it on our website. We have also retained the rights to revise our privacy statement at any point of time. So you are advised to read it often, if we do material changes to our policy through display of information/ data on the homepage of our website.  

  • If you have any doubt or question about our Privacy Policy or you want to update your data/information or simply want to remove it from our personal data for our records, or if you wish to know what information we have stored about you, please feel free to email us at This email address is being protected from spambots. You need JavaScript enabled to view it.or you can also correct any factual errors in that data or want us to remove your information from any data under our control.
  • When we try to make sure that the data we keep about you is precise, we consider that in lack of evidence to the contrary, the details you give us is correct. Should you tell us of inaccuracy in the data which we keep in relation to you or, if we find that such information/ detail is wrong, it will be rectified by us. We do not deliberately keep any data/detail about you which is outdated or which is no longer needed.