Frequently asked questions

Q: What do I need to carry during my doctors visit?

A: Lifecare Hospitals prides in offering the best family health care to its clients. To assist us continue giving you the best care, please arrive at least 15 minutes early to complete your registration forms. Please bring your:

  • NHIF / Insurance Card
  • Photo ID
  • Any previous medical records
  • Any existing medication

Q: Is Lifecare Hospitals empaneled by NHIF?

A: Yes, Lifecare Hospitals is accredited by NHIF to provide both outpatient and inpatient services to NHIF beneficiaries.

Q: What are the various services offered at the different Lifecare facilities?

A: Refer to the Patient Care Services. For more information, please call our 24*7 customer care number +254 730 950 000.

Q: Does Lifecare have specialist doctors’? e.g. Gynaecologists, ENT, Dermatologists and when are they available and in which facilities?

A: Yes, Lifecare Hospitals has a panel of Specialist doctors. Refer to the Specialty services for more information.

To know more, please call our 24*7 customer care number +254 730 950 000 .

Q: If the client is not satisfied with Lifecare Hospital services, what can s\he do?

A: The client should engage the Hospital In-charge and register the dissatisfaction. To submit feedback, complaints and suggestion, the client can contact our 24*7 Customer Care +254 730 950 000 or write to This email address is being protected from spambots. You need JavaScript enabled to view it..

Q: What are the operational timelines and location for the various LifeCare Hospitals?

A: Refer to the List of Locations. For more information, please call our 24*7 customer care number +254 730 950 000